SoBigData is a distributed, Pan-European, multi-disciplinary research infrastructure aimed at using social mining and big data to understand the complexity of our contemporary, globally interconnected society. The SoBigData RI leverages big data and artificial intelligence approaches to understand the complexity of society. The RI aims to create a multidisciplinary scientific community that adheres to the EU’s ethical, legal, and open science vision by providing no-profit services to researchers, industry, public bodies, and citizens. Through its goals and collaborations, SoBigData strives to become the reference infrastructure in Europe for big data analysis and social mining, supporting data scientists, AI researchers, enterprises, and policymakers in their data-driven tasks. SoBigData RI is built on a common “digital laboratory” of agreed services and tools. All RI services converge towards this unified vision, featuring a central entry point where users can navigate the catalogue and access the RI gateway. This gateway provides researchers and practitioners with a collaborative environment, promoting responsible open science practices. Under these premises, SoBigData RI can be seen as a resource for sharing datasets, methods, research skills, experiments, and computational resources for supporting the comprehension of social phenomena through the lens of big data. The RI's uniqueness lies in its ability to make the effort of data science and artificial intelligence scientific communities on a unique synergic work. The RI’s services empower researchers to design and execute large-scale social mining experiments. SoBigData renders social mining experiments more efficiently designed and repeatable by leveraging concrete tools that operationalize ethics, incorporating values and norms for privacy, fairness, transparency, and pluralism also by pushing the FAIR (findable, accessible, Interoperable, responsible) and FACT (Fair, Accountable, Confidential and Transparent) principles. Moreover, SoBigData facilitates the synergy between research and industry by bringing together researchers from various disciplines and industry experts; new ideas can be generated, leading to innovative solutions and products. This collaboration between research and industry drives economic growth by creating new opportunities and markets. Under this view, SoBigData offers various services to support businesses in harnessing the power of AI, big data, and cloud computing. Our consulting services provide expertise in AI and big data analysis methods, while our storage and computational services ensure secure and efficient data management. We also offer evaluation services to address ethical and legal risks, as well as partnership opportunities for project development. Additionally, our staff training and education programs and digital integration services help companies stay at the forefront of technology.